As more states contract for managed long-term services and supports (LTSS), health plans increasingly will be required to arrange for home- and community-based services (HCBS). Establishing a written protocol for clear and effective communication methods with your HCBS providers should improve both member adherence to their plans of care (POC) and the quality of care they receive. This brief discusses communications with HCBS providers and identifies critical communication junctures for the health plan-HCBS provider relationship.

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