New opportunities sometimes arise when they are least expected. An openness to learn, teach, and work together is needed to make change.

Area Agency on Aging, District 7 (AAA7) in Ohio has administered Home and Community Based Services (HCBS) waiver services for the Ohio Department of Aging since 1990 serving primarily individuals over age 60. As an Aging and Disability Resource Center (ADRC), AAA7 fields inquiries about resources for individuals of all ages. Due to a lack of disability-specific resources in their area, AAA7 systematically increased their experience with individuals under the age of 60 with various types of disabilities. In 2013, this self-education resulted in a partnership with a large managed care organization to develop a bid to provide case management services for individuals with disabilities from birth through age 59. The bid was successful and AAA7 became a subcontractor for the managed care company in 2014. Through this partnership, AAA7 has gained experience in serving younger individuals, as well as exposure to the managed care culture and expectations for providers.

The HCBS Business Acumen Center is hosting a webinar on Wednesday, October 31 at 12:30 PM ET on how AAA7 transformed their business model to one that ensures compliance with managed care contractual obligations and enhanced their organization’s ability to be more data- and outcome-focused.

Learning objectives:

• Understand how new populations can fit with existing service lines;
• Understand how to build a culture that embraces change; and
• Understand how to meet contractual obligations through data and outcome management.

Registration Link: https://tinyurl.com/yblurvdm