Promising Practices for Supporting Dually Eligible Older Adults with Complex Pain Needs

You can view the webinar recording below to receive continuing education credit. Supporting documents such as webinar slides, transcript, and additional resources are available to download by scrolling to the attachments section below.


This webinar is also available as podcasts on SoundCloud and iTunes

Live Webinar Air Date: 
Thursday, June 27, 2019 - 11:30am to 1:00pm

Chronic pain is one of the most common conditions encountered by healthcare professionals, particularly among those caring for older adults.[1] Approximately half of all older adults report experiencing bothersome pain within the last month, with three quarters of these older adults reporting pain in more than one location.[2] In addition, older adults who are dually eligible for both Medicare and Medicaid have higher rates of chronic pain than adults with all other types of coverage.[3] Chronic pain that is untreated or ineffectively managed can lead to significant health consequences among older adults, including depression, decreased ability to socialize, impaired sleep, increased falls, malnutrition, and decreased quality of life.[4] Research suggests that chronic pain is often underdetected and undertreated with advancing age.[5]

This webinar discusses the common causes and types of pain among dually eligible older adults, identifies promising practices for biopsychosocial pain management, and demonstrates practical strategies for conducting geriatric pain assessments, delivering evidence-based treatment interventions, and supporting older adults in achieving their pain management and wellness goals.

Speakers discuss appropriate use of opioids and strategies to help older adults with opioid use disorder effectively manage chronic pain. Speakers, including an older adult with lived experience managing chronic pain, share lessons learned on how to effectively care for and support dually eligible older adults.

By the end of this webinar, participants should be able to:

  1. Identify common causes and types of pain among older adults
  2. Recognize effective strategies and approaches for assessing older adults’ pain management needs
  3. Recognize how to provide tailored pain management interventions to meet the needs of older adults, including appropriate opioid use and alternatives to opioids
  4. Identify promising practices for how to engage older adults in self-managing their pain and collaborating with providers in the community for biopsychosocial supports

Featured Speakers:

  • Dr. Beth Darnall, PhD, Associate Professor, Stanford University School of Medicine, Department of Anesthesiology, Perioperative and Pain Medicine
  • Katrina Profitt, PCC-S, Clinical Liaison, Aetna Better Health of Ohio
  • Melissa Myers, ACSW, MSW, Behavioral Health Case Manager, Inland Empire Health Plan, Integrated Pain Program
  • Randy, Consumer

Intended Audience:

This webinar is intended for a wide range of stakeholders – front-line staff at social service agencies, providers and health care professionals (such as physicians, psychologists, nurses, social workers, certified prevention specialists, case managers, addiction counselors), MMPs, D-SNPs, managed long-term services and supports programs, and consumer organizations.

CME/CE Credit Information:


The Centers for Medicare & Medicaid Services (CMS) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. CMS is also accredited by the International Association for Continuing Education and Training (IACET) to offer continuing education credit.

  • The Centers for Medicare & Medicaid Services (CMS) designates this enduring activity for a maximum of 1.5 AMA PRA Category 1 Credit™. Physicians should only claim credit commensurate with the extent of their participation in the activity. Credit for this course expires at midnight on June 27, 2020.

  • The Centers for Medicare & Medicaid Services (CMS) is authorized by IACET to offer 0.2 Continuing Education Unit (CEU) for this activity. CEU will be awarded to participants who meet all criteria for successful completion of this educational activity. CEU credit for this course expires at midnight on June 27, 2020.

Instructions: After viewing the recording, please visit to access the post-test. More information can be found in the Continuing Education Credit Guide.

Individuals are strongly encouraged to check with their specific regulatory boards or other agencies to confirm that courses taken from these accrediting bodies will be accepted by that entity. 


[1] Reid, M. C., Eccleston, C., & Pillemer, K. (2015). Management of chronic pain in older adults. BMJ (Clinical research ed.), 350, h532. doi:10.1136/bmj.h532

[2] Patel, K. V., Guralnik, J. M., Dansie, E. J., & Turk, D. C. (2013). Prevalence and impact of pain among older adults in the United States: findings from the 2011 National Health and Aging Trends Study. Pain, 154(12), 2649–2657. doi:10.1016/j.pain.2013.07.029

[3] Dahlhamer, J., Lucas, J., Zelaya, C., Nahin, R., Mackey, S., DeBar, L., … Helmick, C. (2018). Prevalence of chronic pain and high-impact chronic pain among adults. Morbidity and Mortality Weekly Report, 67, 1001-1006.

[4] Ayres, E., Warmington, M., Reid, M. (2012). Managing chronic pain in older adults: 6 steps to overcoming medication barriers. The Journal of Family Practice, 61(9), S16-S21. Retrieved from

[5] Ibid.

Target Population: