Person-Centered Approaches to Support People Dually Eligible for Medicare and Medicaid

You can view the webinar recording below. Supporting documents such as webinar slides, transcript, and additional resources are available to download by scrolling to the attachments section below.


This webinar is also available as a podcast on SoundCloud and iTunes.

Live Webinar Air Date: 
Thursday, September 6, 2018 - 2:00pm to 3:30pm

Person-centered care is consistent with the values, needs, and desires of individuals and is achieved when providers and health plans involve individuals in healthcare discussions and decisions. A person-centered approach to healthcare and community-based services has potential to improve the quality of care, reduce costs, and address social determinants of health to create healthier communities.[1]

Individuals dually eligible for Medicare and Medicaid have high rates of chronic conditions and long-term support needs, accounting for a disproportionately large share of Medicare and Medicaid expenditures.[2] The strengths-based focus of person-centered approaches is especially helpful for managing chronic conditions and identifying long-term support needs. It can lower costs through integrating natural supports and community resources. This webinar describes practical person-centered tools and approaches organizations and professionals can adapt to better support aging in place. Speakers share strategies for integrating person-centered approaches into clinical and community-based settings, and discuss how approaches differ based on the individual goals of the client.

By the end of this webinar, participants should be able to:

  1. Define person-centered practices and approaches 
  2. Recognize the potential benefits and outcomes of person-centered practices and approaches, including addressing social determinants of health
  3. Identify opportunities to apply practical person-centered approaches to their own work
[1] The Scan Foundation. (2016). Person-Centered Care: The Business Case. Retrieved from:
[2] CMS Medicare-Medicaid Coordination Office. (2012). Medicare-Medicaid Enrollee Information National, 2012. Retrieved from:

Featured Speakers

  • Shawn Terrell, MS, MSW, Health Insurance Specialist, Administration for Community Living
  • Betsy Dilla, Consultant, The Lewin Group
  • Lisa Portune, MSW, LISW, Aetna Manager, Council on Aging of Southwestern Ohio
  • Andrea Price, AND, RB, CCM, Manager of Clinical Health Services, Aetna Better Health of Ohio
  • Karen, Aetna Member
  • Brittany Woulms, LSW, Aetna Case Manager, Council on Aging of Southwestern Ohio

Intended Audience:

This webinar is intended for a wide range of stakeholders - providers, health care professionals (such as home care agency administrators and staff), social workers, and front-line staff of Medicare Advantage plans, Medicare-Medicaid Plans, Dual Eligible Special Needs Plans, and PACE Organizations interested in improving their ability to provide support in a person-centered way.

CME/CE credit information:


  • The Centers for Medicare & Medicaid Services (CMS) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. CMS is also accredited by the International Association for Continuing Education and Training (IACET) to offer continuing education credit.
  • CMS is evaluating this activity for CE/CME credit. The number of credits awarded will be calculated following the activity based on the actual learning time. Final CE/CME information on the amount of credit will be available to participants within the Learning Management System (LMS) after the live activity.

Individuals are strongly encouraged to check with their specific regulatory boards or other agencies to confirm that courses taken from these accrediting bodies will be accepted by that entity.


  • Webinar participants seeking CME/CE credit should only claim credit commensurate with the extent of their participation in the activity. 
  • A score of at least 80% on the post-test must be achieved in order to obtain CE/CME credit
  • Estimated time to participate in the webinar: 1.5 hours including introductory information and interactive Q&A.
  • Participants will be led through the following requirements after signing into and participating in the webinar:
    • Read the learning objectives and faculty disclosures
    • Participate in the webinar
    • Complete the post-test and program evaluation form