Organizational Buy-In: Making Member Engagement a Top Priority

You can view the webinar recording below. Supporting documents such as webinar slides and the transcript are available to download by scrolling to the attachments section below.


This webinar is also available as podcasts on SoundCloud and iTunes.

Live Webinar Air Date: 
Thursday, September 7, 2017 - 12:00pm to 1:30pm

Empowering beneficiaries enrolled in both Medicare and Medicaid to play a more active role in improving their health is essential to delivering the type of person-centered care that can improve health outcomes and reduce health care costs. For this strategy to succeed, health plans must buy into the value of actively and meaningfully engaging their members. 

In this webinar, attendees learn about various strategies that plans have implemented to create a culture of meaningful member engagement. Webinar attendees also learn practical strategies for fostering an environment of ongoing and reciprocal feedback and improvement with their members.

Topics include:

  • Strategies implemented by plans serving Medicare-Medicaid beneficiaries to create a culture of meaningful member engagement
  • Resources plans can use to build a dedicated and robust system for soliciting on-going feedback from members
  • Approaches to enhancing internal communications to help staff understand the importance of engagement and how to achieve it

Featured Speakers:

  • Robert Master, Founder and CEO Emeritus, Commonwealth Care Alliance
  • Roger Uminski, Director of Health Administration, Inland Empire Health Plan
  • Gabriel Uribe, Independent Living and Diversity Services Manager, Inland Empire Health Plan
  • Michelle Bentzien-Purrington, Vice Present of Managed Long Term Services and Supports and Medicare-Medicaid Plans, Molina Healthcare

Intended Audience: 

This webinar is intended for staff, particularly administrators and those working in member services, of Medicare Advantage Plans, Medicare-Medicaid Plans, Dual Eligible Special Needs Plans, PACE organizations and Medicaid or MLTSS Plans.