Recruiting Members and Supporting Participation in Plan Governance

 
Live Webinar Air Date: 
Tuesday, March 5, 2019 - 12:30pm to 2:00pm
Description: 

Member engagement in plan governance plays a significant role in shaping the development and refinement of plan policies and procedures that address the needs, preferences, and values of members and their families and caregivers.[1] The first webinar of this series, Successfully Engaging Members in Plan Governance, covered strategies for engaging members in plan governance and the positive impact member engagement can have on plans.

This second webinar in the series focuses on recruiting members who represent diverse experiences and supporting member participation to ensure feedback is robust and useful. Specifically, this webinar shares strategies for recruiting members who have the capacity, skills, time, and motivation to engage in plan governance activities. It also provides promising practices for supporting members to overcome barriers to regular and meaningful participation. Speakers provide lessons from their work recruiting, supporting, and training members participating in a variety of governance bodies, including advisory councils and governing boards. Finally, individual members share their first-hand experiences as participants in these bodies and offer their insights on how to identify, motivate, and support people with complex health and social needs.

By the end of this webinar, participants should be able to:

  1. Recognize strategies health plans use for recruiting a diverse group of members for roles in plan governance;

  2. Identify approaches for addressing logistical barriers to member engagement by providing transportation, stipends, or other supports; and

  3. Describe strategies for supporting effective member participation through training and creating an environment that encourages members to offer insights.

Featured Speakers:

  • Ken Pariseau, Member Experience Advisor, Neighborhood Health Plan of Rhode Island

  • Deanne Gagne, Consumer Member, Neighborhood Health Plan of Rhode Island Advisory Committee

  • MaCayla Arsenault, Project Coordinator, Central Oregon Health Council

  • Linda McCoy, Consumer Member and Chair, Central Oregon Health Council Advisory Council

Intended Audience:

This webinar is intended for staff of Medicare-Medicaid plans (MMPs), Dual Eligible Special Needs Plans (D-SNPs), and PACE organizations who are interested in engaging members in plan governance through consumer advisory committees or other strategies.

CE credit information:

Accreditation

  • The Centers for Medicare & Medicaid Services (CMS) is accredited by the International Association for Continuing Education and Training (IACET) to offer continuing education (CE) credit.

Continuing Education Credit

  • The Centers for Medicare & Medicaid Services (CMS) – CMS is authorized to offer 0.2 Continuing Education Unit (CEU) for this activity.

Individuals are strongly encouraged to check with their specific regulatory boards or other agencies to confirm that courses taken from these accrediting bodies will be accepted by that entity.

PLEASE NOTE: 

  • Webinar participants seeking CE credit should only claim credit commensurate with the extent of their participation in the activity. 

  • A score of at least 80% on the post-test must be achieved in order to obtain CEUs.

  • Estimated time to participate in the webinar: 1.5 hours including introductory information and interactive Q&A.

  • Participants will be led through the following requirements after signing into and participating in the webinar:

    • Read the learning objectives and faculty disclosures

    • Participate in the webinar

    • Complete the post-test and program evaluation form                                                                               

[1] Centers for Medicare & Medicaid Services. (n.d.). Person & Family Engagement Strategy: Sharing with Our Partners. Retrieved from https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Inst...

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