Member engagement in plan governance plays a significant role in shaping the development and refinement of plan policies and procedures that address the needs, preferences, and values of members and their families and caregivers.1 One of the ways health plans
[...]This tip sheet highlights promising practices for member engagement in plan governance during COVID-19 for health plans serving dually eligible individuals, and is informed by participants in the Resources for Integrated Care Community of Practice held in 2020. It also
[...]Engaging members and their caregivers in plan governance – through strategies such as member advisory councils and board representation – helps health plans understand and address member concerns and barriers to high-quality, coordinated care. Many health plans serving individuals dually
[...]You can view the webinar recording below. Supporting documents such as webinar slides, transcript, and resources are available to download by scrolling to the attachments section below. https://youtu.be/MS3pKIzKox4 Description: Older adults and adults with chronic conditions, including many people dually
[...]https://youtu.be/N6x5-yKxAxA?si=y7mgJLAhcYSlLrvt Description: In 2019, Resources for Integrated Care (RIC) hosted a webinar series on engaging members in plan governance, recruiting and supporting members to participate in consumer advisory councils and other governance structures, and gathering and using member feedback. RIC subsequently launched
[...]In order for health plans to conduct health risk assessments, effectively communicate plan benefits, and connect members to the health care, social services, and other resources that they need, health plans must first be able to locate and engage members.
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