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Health plans increasingly will be required to oversee non-emergency transportation services as more states contract for managed long-term services and supports (LTSS).  Oversight often refers to preventing fraud and abuse, which requires ensuring that the services being billed are actually

https://youtu.be/dn0G9ZI9Dng?si=aPt0Kq5L2WlPEnFr Members participating in health plan governance can provide valuable feedback to inform plan policies and procedures that address the needs of members and their families and caregivers.1 Following two webinars on engaging members in plan governance and ways to

https://youtu.be/gw8ooy0NkBs?si=9Rk8JOpgeqC2lhxg Description: Member engagement in plan governance plays a significant role in shaping the development and refinement of plan policies and procedures that address the needs, preferences, and values of members and their families and caregivers.1 The first webinar of

Long-term care providers may not always know how to best support LGBT individuals in ways that meet their needs and preferences. Understanding and addressing the unique challenges faced by LGBT individuals who need long-term services and supports can help providers

Long-term services and supports (LTSS) are a vital part of care for many dually eligible beneficiaries. To ensure that LTSS are culturally and linguistically competent, providers and health plans can benefit from strategies for addressing the unique needs, preferences, and

https://youtu.be/VJC3Px7sjgk?si=968qjnKNydC5Au0f Description: Health plans derive significant value from engaging members in defining, designing, participating in, and assessing their care systems. 1 By soliciting and responding to member voices, plans can ensure that policies and procedures are responsive to the needs,

The Member Engagement in Plan Governance Webinar series, hosted by The Lewin Group and supported by the Centers for Medicare & Medicaid Services Medicare-Medicaid Coordination Office, is designed to help health plans engage members in plan governance. This webinar series is

https://youtu.be/NshpUrRGtFM?si=FdBAuwDc6YIpTRvF Description: In 2013, 27 percent of individuals who received coverage through both Medicare and Medicaid lived in a rural area.1 Dually eligible beneficiaries living in rural areas often contend with distance and transportation barriers, a shortage of primary care

You can view the webinar recording below. Supporting documents such as webinar slides, transcript, and additional resources are available to download by scrolling to the attachments section below. Over 1.8 million individuals dually eligible for Medicare and Medicaid speak a

https://youtu.be/3HbJByebJHE?si=zKvLudZH8EeUDolz Description: Older adults who are dually eligible for Medicare and Medicaid have higher rates of schizophrenia and other psychotic disorders than older adults with Medicare only.1 In addition, older adults with schizophrenia are more likely to have co-occurring chronic