In coordination with the Disability-Competent Care Assessment Tool (DCCAT) and webinars, a series of first-person narratives were developed to provide additional information for those delivering care to participants with disabilities. These documents serve as additional training and reference materials for

As your health plan expands its capacity to provide long-term services and supports (LTSS), it will need to consider contracting with provider agencies that utilize core competency training for the direct service workers (DSW) who provide services to your members.

Peer support staff are individuals in recovery from a mental illness and/or substance use condition who have leveraged their lived experience to assist others in recovery.  One challenge peer support staff may face on the job is a lack of

Health plans that contract to provide comprehensive care to beneficiaries dually eligible for Medicare and Medicaid may find it beneficial to collaborate with community partners that provide services beyond direct medical care such as housing, transportation for non-medical needs, and

The cultural differences between primary care and behavioral health settings may impede effective staff interaction, which in turn may hinder care coordination and care delivery for individuals with serious mental illness. Hiring the right team is crucial. This tip sheet

The My Health, My Life Toolkit is a toolkit for individuals with intellectual and developmental disabilities (I/DD), their family member(s) or guardian(s) and their provider support team. The purpose of the My Health, My Life Toolkit is to: Improve communication

Training and orienting staff to their new roles in integrated behavioral health and primary care organizations can be particularly important to the success of the integration efforts.  This tip sheet includes four best practices for training and orienting staff to

There are significant cultural differences between primary care and behavioral health settings, which may impede efforts to integrate primary care staff or activities into behavioral health organizations. Organizational leaders may need to emphasize the importance of integration and engage staff

You can view the webinar recording below. Supporting documents such as webinar slides, transcript, and additional resources are available to download by scrolling to the attachments section below. This first webinar presents universal competencies that are fundamental to quality geriatrics

You can view the webinar recording below. Supporting documents such as webinar slides, transcript, speaker bios, and additional resources are available to download by scrolling to the attachments section below. This third webinar continues to explore Consumer Engagement Strategies. In