Supporting documents such as webinar slides, transcript, speaker bios, and additional resources are available to download by scrolling to the attachments section below. Recruitment is one of the first and most critical steps for a delivery system to take when

https://youtu.be/n_bB1Cf2lWk?si=dwLiTaEhsvi5cBYU Description: It can be challenging for a health plan to find hard-to-reach beneficiaries dually eligible for Medicare and Medicaid that may be isolated, transient or homeless, particularly those with behavioral health needs, and engage them in their health care.

This tip sheet highlights promising practices for Medicare-Medicaid Plans (MMPs) in establishing or improving rewards and incentives programs promoting wellness activities. Click here to access the Tip Sheet Attachments: Tip Sheet: Primary Care Visit Care Coordinators Tip Sheet: Wellness Rewards Incentives

https://youtu.be/3F9mBhFj48c Description:  By gathering member and caregiver feedback, health plans can ensure that policies and procedures are responsive to the needs, preferences, and values of plan members and their families and caregivers. One of the ways health plans engage members

In recent years, health plans and providers seeking to provide culturally competent care and services to individuals from diverse backgrounds have incorporated community health workers (CHWs) in interdisciplinary care teams.1 CHWs – also known as promotoras de salud, community health

Click Here to View the Resource Guide This resource provides information on how individuals working in a variety of settings, including front-line staff at health plans and health systems (e.g., care managers, care coordinators, community health workers), as well as

https://youtu.be/b2-lDWtuG2w?si=mqCIXBXpK_d3arNz Description: Empowering beneficiaries enrolled in both Medicare and Medicaid to play a more active role in improving their health is essential to delivering the type of person-centered care that can improve health outcomes and reduce health care costs. For

https://youtu.be/dn0G9ZI9Dng?si=aPt0Kq5L2WlPEnFr Members participating in health plan governance can provide valuable feedback to inform plan policies and procedures that address the needs of members and their families and caregivers.1 Following two webinars on engaging members in plan governance and ways to

https://youtu.be/gw8ooy0NkBs?si=9Rk8JOpgeqC2lhxg Description: Member engagement in plan governance plays a significant role in shaping the development and refinement of plan policies and procedures that address the needs, preferences, and values of members and their families and caregivers.1 The first webinar of

https://youtu.be/VJC3Px7sjgk?si=968qjnKNydC5Au0f Description: Health plans derive significant value from engaging members in defining, designing, participating in, and assessing their care systems. 1 By soliciting and responding to member voices, plans can ensure that policies and procedures are responsive to the needs,